5 cardinal sins of social media 'wars'

These spats are usually mild without too much bad blood to beware of. But it is better to err on the side of caution when handling them.

1. Not knowing when to respond

Sometimes it is better to let the conflict go on before intervening. This is especially if it is happening to you for the first time. Quick reactions can blow things out of proportion where an aftermath address would have settled the dust. Get advice on when and if to intervene.

2. Deleting or ignoring a post

By the time you see something on the internet, in the words of Drake, it is too late. Screenshots, sharing, and saving posts are faster than light sometimes. And don't get started on the memes. Avoid deleting or ignoring a negative post to pretend like it didn't happen. Once you have a response send it out. Or

3. Not making amends

If an apology is required, send it immediately and sincerely. Direct the apology to a specific person or source it came from. If applicable, take the time to explain the next steps to resolve the conflict.

4. Not addressing the original comment

Go to the original comment that sparked the conflict and address it. This will prevent it from resurfacing down the road after it is resolved.

5. Not securing your accounts

Secure your accounts with available procedures to prevent hackers from getting to you. The conflict may not be that serious but it is better to be safe than sorry.