)
)
Jubilee Life Insurance Uganda has launched its innovative platform, NxtPe, aimed at revolutionising how customers make premium payments.
The platform, which won the 2024 Insurance Regulatory Authority (IRA) Innovation Award, provides a seamless way for both banked and unbanked clients to manage their payments efficiently.
NxtPe offers a variety of payment methods, including one-off payments and standing orders, making it adaptable to different customer needs.
The platform allows users to make payments through Airtel wallet, with plans to extend to MTN in the near future. One of its standout features is automatic policy reconciliation, ensuring that premium payments are instantly processed and tracked, with clients able to access statements and receive receipts immediately.
)
)
)
Adrine Twinamatsiko, Customer Experience Manager at Jubilee Life Insurance, emphasised that NxtPe was created after extensive customer feedback.
“We listened to what our customers wanted and built this solution to provide a convenient way for them to make payments without interrupting their daily activities,” she said.
Since its launch, NxtPe has successfully processed over Shs 700 million in premiums and gained over 200 users, with growth continuing monthly. The platform’s security is also robust—users can log in only through their registered mobile device, with an OTP (One-Time Password) required to ensure secure transactions.
Camilla Mindru, Marketing and Communications Manager at Jubilee Life, shared, “NxtPe is transforming access to financial services, especially for customers in both rural and urban areas.” The platform not only serves existing clients but also targets those looking to purchase life insurance policies.
With its secure, flexible, and easy-to-use design, NxtPe is setting a new standard for insurance digitalisation, offering an essential solution for a more efficient insurance experience.